Refund and Cancellation Policy
The short version:
• Cancel any time from the Account tab. You keep Pro until the end of the period you paid for.
• If you are not happy, email us within 14 days of a charge and we will refund that charge in full.
• The free trial and free plan never charge you, so there is nothing to refund.
Cancelling
Open the Account tab and choose Manage subscription, then Cancel subscription. You do not need to contact us. Cancelling stops future renewals. You keep Pro until the end of the billing period you have already paid for, and after that your account moves to the free plan. Your saved items and photos stay unless you delete them.
Refunds
- Within 14 days of a charge: email hello@cheapskateiq.com from the address on your account and we will refund that charge in full. You do not need to give a reason.
- After 14 days: we do not usually refund a month that has already been used, but if something went wrong on our side, such as being charged after you cancelled or being charged twice, tell us and we will put it right.
- How it is paid back: refunds go to the card you paid with, through Stripe. Your bank may take 5 to 10 business days to show it.
- After a refund: your subscription ends and your account returns to the free plan.
Things that are not refunds
Our estimates are not guarantees of what an item will sell for, so an item selling for less than estimated, or not selling, is not a reason for a refund by itself. Fees and costs charged by eBay, Vinted, Facebook or anyone else are theirs to refund, not ours.
If something looks wrong
If you see a charge you do not recognise, write to us first and we will sort it out quickly. Your legal rights under the law where you live are not affected by this policy.
Contact: contact form or hello@cheapskateiq.com.